This is but one of the many questions you would ask after seeing what IBM is doing with the Second Life platform. Since business processes over the computer is getting more and more complicated, the user interface also gets slightly more complicated. So what better way to make the UI much easier to understand than to incorporate business processes with games?
Take a look at this article that explains how Second Life can change the way we do business forever. No concepts here - IBM is already testing it out.
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