
There's a good "avoiding the potholes" piece on VoIP for execs in Business Week. Making that move to VoIP-ize your company may save you big bucks in the future - but tread carefully because it doesn't mean instant returns. A lot about VoIP deals particularly with the people who actually use it - factoring in their behaviors and abilityt to adapt.
There's plenty of promise with voice over Internet protocol technology. In the long run, it can help companies save money, deploy productivity-boosting applications, and provide a path to the future. Yet the technology is both costly and complex. Unless you know what you're doing, you could stumble down that road.
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