The problem with today's websites are that they aren't interactive enough. The disadvantage of filling out an online form or sending an email query for certain products and services of a particular company actually contributes to time wasted. This is because you have to wait for customer support to receive the email, compose a reply and send it back.Liveperson is a "moment of truth" Web 2.0 solution that gets rid of the hassles of online customer support.
The usual process of getting feedback involves having to wait for two sets of emails till you get started with your actual query. Usually, upon sending email, customer support sends back an automated reply consisting of a FAQ. You will have to wait once more for a second reply that specifically addresses your question.
I suggest taking a look at the Liveperson Pro and Contact Center website to see how inserting a small applet on your site can help with more efficient customer support.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors—increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson’s Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences—converting traffic into revenues, and facilitating real-time sales and customer service.
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